Terms of Service — AlBurhan

Last updated: 18 September 2026

1. Acceptance

AlBurhan is a service that collects customer reviews and content and publishes them on online stores built on Salla, Zid and Shopify. By installing the app on your store or using the dashboard, you agree to these terms and to the Privacy Policy. If you use AlBurhan on behalf of a business, you confirm that you are authorized to bind it to these terms.

AlBurhan is provided by Raneem, a freelancer in information technology systems under Saudi Freelance Document No. FL-184641042, issued by the Ministry of Human Resources and Social Development. “We” in these terms means the service provider.

In these terms, the “merchant” is the store owner subscribed to AlBurhan, and the “customer” is the person who bought from the store and receives the review request.

2. The service

AlBurhan sends the customer a review request after their order is delivered, by WhatsApp or email, collects their rating, stars and any photos, video or voice note they upload, and displays them in the store after moderation. The available features and their quotas depend on the plan shown on the pricing page and in the dashboard. We may develop the service and change its features, and we will not remove a core feature from a paid plan during a subscription period you have already paid for.

3. Subscription and payment

  • Subscriptions are paid through your platform's app store (Salla, Zid or Shopify), and that platform's terms and payment methods apply to the payment. Prices are in Saudi riyals as shown on the pricing page at the time you subscribe, and exclude VAT, which is added at checkout.
  • The subscription renews automatically, monthly or annually as you choose, until you cancel it or remove the app from your store.
  • A free trial may be available depending on the platform (seven days on Shopify, and whatever the app listing shows on Salla and Zid). Nothing is charged if you cancel before it ends.
  • When you upgrade, the new plan applies as soon as you confirm it on the platform. When you downgrade or cancel, your current plan's features stay active until the end of the paid period unless the platform provides otherwise.

4. Monthly quotas

Each plan has monthly quotas (WhatsApp and email review requests, smart replies, cart recoveries, and photo, video and voice reviews). Quotas reset on the first day of each calendar month, Riyadh time, and unused quota does not carry over to the next month. When a quota runs out, whatever depends on it pauses until it resets or you upgrade, with no automatic extra charges. Follow-up messages inside the same WhatsApp conversation (such as asking for a photo or voice note) do not count toward the quota.

5. Refunds

Because payment is made through your store's platform, refund requests are handled under that platform's policy. If the service suffers a material outage for you caused by a fault on our side that we do not fix within a reasonable time after you report it, contact us and we will work with you and the platform to refund the amount corresponding to the outage period.

6. Customer messages

  • AlBurhan sends review requests to your store's customers based on their orders with you. You are responsible for making sure your communication with your customers complies with applicable law, including the Personal Data Protection Law and the E-Commerce Law, and with WhatsApp's policies.
  • We honor any customer's request to stop review requests, and we never message them again from any store. A merchant cannot override this.
  • Cart recovery messages are never sent from AlBurhan's number. They are sent from your store's number after you connect it to your Meta Business account, and you pay Meta for them directly. You are responsible for the content of these messages and for your customers' consent to receive them.
  • Messages may be delayed or fail for reasons outside our control, such as a WhatsApp outage, a rejected message template, or a wrong customer number.

7. Reviews and authenticity

  • Reviews published in your store remain yours, and you grant us a non-exclusive license to display and process them as needed to provide the service, including showing them on your store's public reviews page on AlBurhan and in structured search data.
  • You may not publish fabricated reviews or write reviews on behalf of customers, edit a customer's review in a way that changes its meaning, or tie any reward to a review being positive. AlBurhan reward points are given for any honest review regardless of its star rating.
  • Review filtering, delayed publishing and hiding are tools that give you control. The decisions are yours, and you are responsible for keeping the way you display reviews not misleading to consumers under applicable law.
  • We may hide or delete any content that breaks the law, is abusive, or infringes the rights of others, even if you approved it for publishing.
  • Any customer may delete their review and data themselves at any time. It is then removed from your store and from AlBurhan, and the merchant cannot prevent this.

8. Points, coupons and cashback

If you enable reward points or cashback, you set their value and conditions, and coupons are issued in your store's name and redeemed in it. You are the one committed to your customers to honor the coupons and points you granted them. AlBurhan issues the coupons automatically through your store's platform and does not bear their value.

9. Artificial intelligence

Smart replies and smart moderation of photos and videos are automated suggestions that can be wrong. No smart reply is published until you approve it, and you are responsible for the content you approve and publish in your store's name.

10. Wasm Agency creatives

The Business plan includes one ad design a month, produced by Wasm Agency, for a product you choose from your store. You may use these designs to market your products inside and outside your store. The monthly allowance does not carry over and stops when the plan subscription stops. You confirm that the product images you send us are owned by you or licensed to you.

11. Acceptable use

AlBurhan may not be used to:

  • Send spam, or marketing messages beyond the purpose the service was built for.
  • Sell products or services that are prohibited by law.
  • Attempt to access other stores' data, disrupt the service, or security-test it without our written permission.
  • Copy, resell or reverse-engineer the service.

12. Intellectual property

The AlBurhan name, logo, software and design belong to us. These terms give you no right in them other than using the service during your subscription. Your store data and your customers' reviews remain yours.

13. Availability and limitation of liability

  • We make reasonable efforts to keep the service available and secure, but we do not guarantee uninterrupted operation, since it depends on the store platforms, WhatsApp and hosting providers.
  • The service is provided “as is”. We do not guarantee any particular business result, such as the number of reviews, higher sales, or stars appearing in Google results, since that display decision is Google's alone.
  • To the extent permitted by law, we are not liable for indirect damages or lost profits, and our total liability to you does not exceed what you paid us in the three months before the claim.

14. Suspension and termination

You may end your subscription at any time by cancelling it on your platform or removing the app from your store. We may suspend or terminate your account if you seriously breach these terms, or use the service in a way that harms customers or others, notifying you where possible. After the app is removed, your store data is deleted within 30 days as described in the Privacy Policy.

15. Changes to these terms

We may change these terms. We will notify you of any material change at least fourteen days before it takes effect, through the dashboard or your registered email. Continuing to use the service after the change takes effect means you accept it, and you may cancel your subscription if you do not.

16. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute will first be resolved amicably where possible, and otherwise falls under the competent judicial authorities in the Kingdom. The Arabic text prevails over this English translation in case of any difference.

17. For customers who write a review

By writing your review you confirm that it reflects your real experience with the product, and that any photos, video or voice note you upload are yours and do not include other people's data without their permission. You grant the store and AlBurhan the right to display your review on the store's pages, and it is only published on the store's social media accounts with your separate consent. You may delete your review and data at any time from the same review link.

Contact

For any question about these terms: support@getburhan.com