Real reviewsfrom customers who received their orders

No. They rate with stars right inside the WhatsApp chat, then send a photo, video or voice note in the same conversation, or open a private link for their order if they'd rather type.

Once the order status in your platform changes to "Delivered", and after a delay you choose, so the customer can try the product before reviewing it. Orders cancelled or refunded before that time get no message.

Two photos and one video of up to 15 seconds per review, plus a voice review of up to one minute. Location data is removed from every file, and videos and voice notes are compressed automatically so they never slow your page. Videos show in your store as a cover and play in one tap. Photos and videos go through smart moderation or your approval before publishing, while voice reviews are only published after you listen to them and approve.

Yes. You choose between full transparency or smart filtering that separates delivery complaints from the product rating and gives you time to resolve the experience before publishing. The decision to publish always stays with you.

No. Smart replies are for reviews only: they suggest a reply to each review in your store's name that you approve or edit, and they don't reply to customer conversations.

The review request is covered by AlBurhan within your plan's quota, with no per-message fees for you, and the follow-ups in the same conversation (asking for a photo or voice note) are free and don't count toward your quota. Cart recovery messages are never sent from AlBurhan's number: they only start after your store's number is connected in Meta Business, and you pay Meta directly at the official rate with no AlBurhan markup.

We work on it from two sides: structured review data on your product pages for search results, and a reviews feed for Google Merchant Center that shows stars in Google Shopping ads (Google requires at least 50 reviews). The final decision to display them is Google's alone.

Points are awarded for each product in every order based on the review type, for any honest review regardless of its star rating, and are confirmed once the return window ends. They multiply for the first reviewer of a product, on double-points days you choose, and for your Silver and Gold customers, with an extra bonus for the first photo review. When the customer reaches the threshold you set, points turn into a discount coupon or points in your platform's loyalty program. You can also add cashback: a share of the order value, sent to the customer as a coupon after the return window.

A discount you set in advance, shown only to a visitor who was about to buy and then hesitated: they added to cart or came back to the same product, then went to leave. The analysis runs inside the visitor's browser with no personal data and no extra cost to you. It never appears at checkout, and there's no fake countdown.

Yes. The review page, widgets, WhatsApp messages and the dashboard work in Arabic and English. You choose the language your customers see, or let it follow each customer's device.

Yes, from a link on the review page without contacting you, in line with the Personal Data Protection Law. Their review and data are permanently deleted, and you get a notice with the product and star rating only, with no data about the customer.

Wasm Agency produces monthly ad creatives for your products on the Pro and Business plans, at no extra cost to your subscription. The number of images depends on your plan and on whether you choose a product that has reviews or any product.